How we handle your information

The KANK directory

Kank.io helps you find KANK Eats, KANK Health, KANK Guest House, KankMed and public token information. The directory homepage does not ask for a patient record, order, payment or account login. Our hosting provider, Vercel, processes technical request information such as your IP address, browser details and requested page to deliver and protect the website.

The directory does not load advertising pixels or analytics trackers, and it does not set optional marketing cookies. A Global Privacy Control (GPC) signal does not trigger additional tracking. There is no optional advertising consent to grant on this directory. Essential hosting and security processing still applies.

When you follow a service link, the destination has its own booking, account or checkout flow. Links to WhatsApp, Telegram, payment providers and token explorers open services with their own privacy practices. A shared brand does not mean that all service records are combined into one customer profile.

Choose the right service information

• KANK Eats: food orders and delivery can require contact, delivery location, order and payment details. Privacy enquiries should identify KANK Eats and include an order reference if available.
• KANK Guest House: stay enquiries and reservations can require guest contact details, stay dates, room selection and payment details. Identify the Guest House and reservation reference when making a request.
• KankMed: consultation, clinical-record, calling and payment handling are described in KankMed's privacy notice. Use the privacy contact in that notice for a consultation request.
• KANK Health and Guardian: booking, WhatsApp and check-in handling is explained in the sections below.

Service providers receive the details needed for the service you request. This directory notice does not authorise health information to be used for food orders, hospitality or advertising. Do not submit health information through a food-order or guest-house enquiry.

Marketing choices

Following a directory link or requesting a service is not agreement to receive unrelated marketing. The directory has no marketing sign-up form. If you receive a marketing message and want it stopped, use any unsubscribe option provided or email realkem@kankmed.com with the service name and the email address or phone number receiving it. A marketing opt-out is separate from essential updates about an active booking or payment.

Who is responsible

The KANK project team is responsible for the personal information used to operate KANK Health bookings and care coordination in Nigeria. For KANK Health enquiries, email realkem@kankmed.com.

The detailed KANK Health sections below cover KANK Health and KANK Guardian. Messages beginning with KANKMED on the shared WhatsApp number are routed to the separate KankMed consultation service, which has its own privacy notice.

Website appointment requests

The booking form collects your name, phone number, care route and type, area or location, preferred date and time, and your agreement to use these details to arrange the request. We also record the booking reference, status, creation time and consent record. The service uses your IP address to limit repeated requests, and our hosting provider may keep technical request logs.

Please use the form for contact and scheduling information. Do not put medical histories, symptoms or other sensitive details in the name or location fields.

WhatsApp conversations

When you message us, we receive your phone number, WhatsApp profile name if supplied, message content and a message identifier. The Health messaging service stores the full text of incoming messages before the booking consent step. This can include health information you choose to send. Booking details, staff handoffs and payment arrangements may also be recorded as the conversation progresses.

Please share only what is needed for your request. Declining a booking does not automatically delete messages already received. WhatsApp/Meta also processes messages under its privacy policy.

KANK Guardian check-ins

Guardian records the name and phone number of the person receiving check-ins, the nominated family contact and their phone number, the check-in schedule and status, and responses about blood pressure, wellbeing and symptoms or concerns. Flagged check-ins can be shown to a clinician, and the clinician's decision and review note can be recorded.

The nominated family contact can receive the person's name, blood pressure, wellbeing and whether a reading was flagged. A clinician-review outcome can also be sent. Contact us before enrolment if you do not want these updates shared, or if the family contact should change. If you enrol someone else, make sure they understand the check-ins and the information sent to their nominated contact.

Automatic flags help identify readings for human review. They are not a diagnosis or a guarantee that a clinician has read the message. Guardian is not an emergency monitoring service.

Why we use these details

• To receive and arrange appointment requests, contact people, and coordinate staff and clinicians
• To run Guardian check-ins, flag readings for clinician review, and send configured family updates
• To manage payment arrangements, booking status and service records
• To operate and protect the booking and messaging services

For contact and booking administration, we use information to respond to your request and take steps to provide the service you ask for. We record your agreement at the booking consent step. Where we rely on consent, you may withdraw it by contacting us; withdrawal does not undo processing that already took place. Service security and abuse prevention support our legitimate interest in operating a reliable service. Records may also be needed to meet applicable legal duties.

Reading this notice or sending an initial enquiry does not give blanket consent to additional uses of your health information or sharing with family. You can contact us about the basis for a particular use of your information.

Who receives information

KANK Health staff use booking and conversation details to arrange care and respond to requests. Clinicians handling your care can use relevant details and review Guardian readings. Nominated family contacts can receive the Guardian updates described above.

Our service uses WhatsApp/Meta for messaging, Supabase for application records and Vercel for web hosting. Stripe handles the subscription checkout links on the Health website. Messages sent to our privacy email are handled through our email provider. These providers process information needed to supply their services.

Payments

The Health website's subscription links take you to Stripe checkout, where Stripe handles the payment information you enter under its privacy policy. One-off payment arrangements can be discussed through WhatsApp. We can record a booking's payment reference, amount and payment status so staff can match and confirm a payment.

Do not send card security codes, banking passwords or one-time passwords in a WhatsApp message or privacy request.

Storage and international processing

Our hosting, database, messaging, checkout and email providers may process information outside Nigeria. Processing locations depend on the service and its configuration. You can ask us for information about the providers, locations and safeguards relevant to your records. This notice does not mean that your information is stored only in Nigeria.

How long information is kept

Retention depends on why a record is needed: arranging and completing care, handling follow-up questions, reconciling payments, resolving a complaint or dispute, protecting the service, and meeting applicable record-keeping duties. The need to retain a booking message may differ from the need to retain a payment record or clinician's note.

Deletion is reviewed by staff; there is no fixed automatic deletion timetable in the booking conversation. When you request deletion, we assess which records remain necessary and explain any records that need to be kept. Removing active records may not immediately remove copies in provider backups or information already received by a clinician or family contact.

Your choices and requests

You may ask for access to your information, correction of inaccurate details, deletion, restriction of processing or a portable copy where applicable. You can withdraw consent, object to a use of your information, request human review of an automated decision, or raise a concern. These rights can be subject to legal conditions and record-keeping duties.

Email realkem@kankmed.com with the phone number used for the service and a description of your request. We may need to verify that the request comes from you or an authorised representative before disclosing or changing records. Please do not include detailed medical information or identity documents in your initial email.

If you send STOP in the Health booking conversation, the bot hands your deletion request to staff and stops that booking flow. It does not automatically erase messages or cancel a separate Guardian schedule or paid subscription. Include any request to stop those services in your email. See the deletion instructions for the next steps.

Token pages and your data rights

The KANK token pages (/token and /risk) collect no forms, set no cookies and load no scripts, analytics or trackers. If you email realkem@kankmed.com about the token, we use your email address and message only to reply, and keep them only as long as needed to deal with your query. Wallet addresses and transactions are public on the blockchain and are not controlled by us.

Our primary data protection framework is the Nigeria Data Protection Act 2023 (NDPA), supervised by the Nigeria Data Protection Commission (NDPC). Under the NDPA you can ask to access, correct or delete your personal data, object to or restrict its use, withdraw consent, and receive your data in a portable form. Data controller: the KANK project team, contact realkem@kankmed.com.

If you are in the UK, UK data protection law (UK GDPR and the Data Protection Act 2018) also gives you similar rights, and you can complain to the Information Commissioner's Office (ICO).

You can also complain to the Nigeria Data Protection Commission. Contacting us first is not a requirement for raising a concern with the Commission.

Bookings for children or other people

Only provide another person's information when you are authorised to act for them. For a child, a parent or guardian should arrange the request. Share only what is needed, and tell the person about this notice where appropriate. We may ask for information to confirm your authority when handling a request about someone else's records.

Changes to this notice

We may update this notice as the service changes. The date above identifies the latest version. Any new use requiring your consent will need that consent separately.

Contact

Data controller: the KANK project team, contact realkem@kankmed.com
Email: realkem@kankmed.com (KANK directory, KANK Health and token privacy requests)